Refund Policy

Introduction

At Annapurna Cattle Feeds, customer satisfaction is our priority. We strive to provide high-quality cattle feed and farming support services through our website and mobile application. This Refund Policy explains the conditions under which refunds may be issued for orders placed through our platform.

Eligibility for Refund

Refunds may be considered only under specific circumstances to ensure fair usage and service transparency. Customers are requested to review product details carefully before placing an order.

Refunds may be applicable in the following cases:

• Incorrect product delivered
• Damaged or defective product received
• Order cancellation before dispatch confirmation
• Payment deducted but order not confirmed
• Product unavailable after successful payment

Non-Refundable Situations

Certain situations are not eligible for refunds once the order has been processed or delivered successfully.

• Delay caused due to incorrect delivery information provided by the customer
• Products already opened or used after delivery
• Change of mind after order dispatch
• Minor packaging damage that does not affect product quality

Refund Process

Once your refund request is reviewed and approved, the refund amount will be processed through the original payment method or any other suitable method decided by Annapurna Cattle Feeds. Refund processing time may vary depending on the payment provider and banking process.

Cancellation Policy

Orders can be cancelled only before the dispatch process begins. Once the order has been shipped or delivered, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding refunds, cancellations, or payments, please contact us using the details below. Our team will assist you as quickly as possible.